工作中的沟通技巧全解.pptVIP

Communication Skills in the Office 工作中的沟通技巧 communicate[k??mju:n?ke?t] to exchange information or conversation with other people, using words, signs, writing etc: We communicated mostly by e-mail. communicate with People use more than words when they communicate with each other. if two people communicate, they are able to talk about and understand each others feelings or desires: communicate with Parents sometimes find it difficult to communicate with their teenage children. communication[k??mju:n??ke??n] the process by which people exchange information or express their thoughts and feelings: Good communication is vital in a large organization. the way people express themselves so that other people will understand: a weeks course in improving communication skills Means of Communication email[i:me?l] Asking for Email Address询问电子邮件地址 -Can I have your email address? -What is your email address? -Do you have an email account? -My email address is someone at hotmail dot com (someone@hot ). -Do you have his email address? -What was her email address again? forward [?f?:w?d] slash[sl?? ] hypen [?ha?fn] underscorn??nd??sk?:(r) P.S： ‘/’ -forward slash（左斜线） ‘\ ’ -back slash （右斜线） ‘—’ -hyphen（连字符） ‘_’ -underscore（下划线） Requesting information through email通过邮件索要信息 Can you send it to my email address? -You can send it to me through email? -Can you email it to me? -Can I email it to you? -Can I send you the information through email? 不确定邮箱地址是否拼写正确/确认对方是否有收到邮件 Comforming information -Can I verify your email address? The address I have on file appears to be incorrect.“ verify [?ver?fa? ] ? to discover whether something is correct or true File [fa?l] a set of papers, records etc that contain information about a particular person or subject We will keep your details on file? (store them for later use). appear[??p??(r)] used to say how something seems, especially from what you know about it or from what you can see