數碼參考諮詢服務.pptVIP

歡迎 香港科技大學圖書館 香港浸會大學圖書館館員培訓課程- 圖書館發展與管理趨勢 數碼參考諮詢服務 主講: 陳麗霞女士 香港科技大學圖書館 參考諮詢部主任 二零零一年 三月九日 Outline 大綱 Trends in Reference and Library Service 參考諮詢服務的趨勢 Impact of Internet 互聯網的影響 What is Digital Reference Service (DRS) 數碼參考服務 Quality of DRS DRS的特質 Developments of DRS DRS 的發展 Email 電子郵件 Web Form 網上表格 Video Conferencing 視象會議 Ask-a-Service Real Time 網上實時諮詢 Collaborative Digital Reference Service 合作的數碼參考服務 HKUST’s Experiences in CDRS 科大圖書館的經驗 Commercial Services 商業服務 Now, What About Us? 1. Trends in Reference and Library Service 參考諮詢服務的趨勢 ARL: Reference queries handled per librarian, 6%-15% dropped in 1998/99 National Center for Education Statistics: Reference statistics for all academic libraries 10% decreased from 1994-1996 Anne Lipow- “ Early signposts” 路標 Decreased circulation statistics 借書次數? Fewer walk-in users 讀者人數 ? Staff can’t keep up 職員追不上資訊發展 Reference desk eliminated 取消諮詢台 Outsourcing on the rise 外判? Reduced Reference service hours 諮詢時間? Search engines: automated reference librarian 有哪些信誉好的足球投注网站引擎代替 Need for large building and staff decreased 對圖書館的建築 和職員的需求? 2. Impact of Internet 互聯網的影響 Strategies Group Survey: 100 million or one half of all adults in U.S. use the Internet in 1999, 54 % ? from 1998 M2 Press wire, November 21, 2000: 380 million Internet users worldwide. China is adding 2 million new subscribers a month. By July 2001, 800 million Carol Temopir and Lisa Ennis (1998) “In the digital age, the biggest change is increased user expectations. Increasingly, users expect to be able to find everything online, full-text. Technology lets us do much more, but it also increases expectations about what we can do” 在數碼時代, 讀者期望所有全文資料都可在線上找到 A survey was conducted on 150 academic library web sites in 1999, 45% (67) survey libraries offered digital reference service 3. What is Digital (Electronic, Virtual) Reference Service? 數碼參考服務 Answering the questions of users via