541660-HowtoMeasureWhiteCollarEmployeePerformance..doc

How to Measure White Collar Employee Performance 如何衡量白领雇员的绩效 Jack Zigon President, Zigon Performance Group Copyright ? 1998 Jack Zigon Introduction 导言 What does your job have in common with those of research scientists, graphic designers, computer programmers and customer service reps? Your work and theirs are seen as hard to measure. And without too much effort, you can probably think of other jobs that fall into this category. 你的工作和那些做科学研究的、图片设计的、计算机编程的或者客户服务的人有什么共同之处吗？就是和他们的工作一样难以技校衡量。不需要太多的思考，你就可以想出一些其他的同类的工作来。 Overview 概述 This article will give you several tools for defining performance standards for the hard-to-measure jobs in your organization. Well begin by reviewing the reasons for measuring white-collar work and why it is so difficult. Then well discuss techniques you can use to identify the results and performance standards for this kind of work. Finally well show you some examples of verifiable performance standards created with these techniques. 这篇文章将会教给你几种工具，以帮助你定义你所在的组织中的难以衡量的工作的绩效标准。我们将从为什么要衡量白领雇员的工作以及为什么衡量起来那么难开始，然后我们来讨论几种衡量这些工作结果及绩效标准的工具，最后，我们会给大家展示一些用这些方法创建的，可以度量的绩效标准。 Reasons to Measure White-Collar Work 为什么要衡量 Here are five reasons many HR professionals are asked to measure white-collar work: 衡量白领雇员工作的五个原因： Performance Management - If you cant measure their performance, how can you manage it? Corporate Direction - How can every individuals goals link to the overall corporate strategy? Pay for Performance - How can you pay these employees based on their performance? Evaluation - How can you see changes in performance after training or some other intervention? Job ROI - How can you tell which positions to eliminate when downsizing? 绩效管理——如果你不能衡量他们的绩效，你就无法管理他们； 企业战略——每个人的目标与企业的总体目标之间有什么联系？ 收入分配——基于员工的绩效支付员工工资； 评估——你如何发现员工在受过培训或者其他的指导之后技校发生了变化； 工作的投资收益——当规模缩减时，你如何辨别哪些岗位是应该砍掉。 Difficulties of Measurement 衡量的难点 Despite the good reasons for trying, there are many difficulties inherent in measuring white-collar performance. First of all, most p