[2015版DIS版ISO9001标准.docVIP

目 次 前言...................................................................................................................4 引言...................................................................................................................5 0.1总则.............................................................................................................5 0.2 ISO质量管理标准.......................................................................................5 0.3过程方法.....................................................................................................6 0.4“计划—实施—检查—处置”循环...........................................................7 0.5基于风险的考量..........................................................................................7 0.6与其它管理体系标准的相容性..................................................................8 1范围.................................................................................................................9 2规范性引用文件.............................................................................................9 3术语和定义.....................................................................................................9 4组织的背景环境............................................................................................18 4.1理解组织及其背景环境.............................................................................18 4.2理解相关方的需求和期望.........................................................................18 4.3确定质量管理体系范围.............................................................................19 4.4质量管理体系及其过程.............................................................................19 5领导作用........................................................................................................19 5.1领导作用和承诺..........................................................................................19 5.2质量方针......................................................................................................20 5.3组织的作用、职责和权限....................