英语客房预订学案.ppt

Main points of Reservations 1.Guest Information 2.Guest’s Requirements 3.Check the real state 4.Hotel Policies Guest Information 预订确认函 ××××酒店 人数: 房价:______ 地址：____________________ 房间种类:________数量:______ 电话：____________________ 抵达日期:________抵达时间:_________ 您对______________________ 逗留的天数:________ __________________________ 离店时间：_______结账方式：_______ __________________________ 定金：_______ 的预订已被确认 预订日期：____________ 客户姓名：_______客户地址：_________ 电话/传真号码：__________________ 注意：本酒店愉快地确认了您的订房。预订客房将保留至下午六时，迟于六时 到达的宾客，请预先告知。若有任何变动，请直接与本酒店联系。 确认者： 日期: 订房办公室： 电话： * Room Reservation 高婷婷 酒店1201 Reservation 1.face to face 2.fax 3.letter 4.internet 5.contract 合同订房 6.telephone Reservation Types 1. The FIT Reservation 散客预定 2. Corporate Reservation 公司预定 3. Guaranteed Reservation 有保证预定 4. Revising a Reservation 变更预定 non-guaranteed reservation 非保证类预定 临时性预订（advanced reservation） The guests at the arrival date is close to or reach the contact book 确认性预订 (confirmed reservation) A long time the advance request, the hotel by written confirmation 等待类预定（waiting reservation） The rooms have been booked case, a certain number of guests in the waiting list, if guests cancel or early departure, the hotel giving priority to these guests 1.Name or Name of Group 2.Telephone Number 3.Number of Guests 4.Nationality 5.Date of Arrival/Departure； 6.Discount(折扣优惠) and payment 7.Cut-off Time（订房入住当天的保留时间） guaranteed reservation 担保预定 Advance payment预付款担保 The contract合同担保 Credit信用卡担保 Thanks *