《management企业管理类英文版PPT课件47.pptVIP

Resource Planning How Resource Planning fits the Operations Management Philosophy Resource Planning at Starwood Starwood manages employees, equipment, and supplies at 750 hotels around the world to ensure that the needs and expectations of each and every customer are met. To help forecast these needs, Starwood now uses an enterprise resource planning (ERP) system. Included in the ERP system by Oracle is an electronic reservation system that profiles the preferences of guests, allowing the staff to provide a “customized” experience for each guest. The ERP system schedules the hotel’s staff members, projects the amount of food, beverages, and other resources needed for the hotel’s food-service department. Starwood’s ERP system also features a centralized database with accounting data, payroll, accounts payable information, general ledger and balance sheet, as well as income statements for its various properties. Resource Planning and ERP Resource planning: A process that takes sales and operations plans; processes information in the way of time standards, routings, and other information on how the firm produces its services or products; and then plans the input requirements. Enterprise process: A companywide process that cuts across functional areas, business units, geographical regions, and product lines. Enterprise resource planning (ERP) systems: Large, integrated information systems that support many enterprise processes and data storage needs. ERP Application Modules ERP Design ERP revolves around a single comprehensive database that can be made available across the entire organization (or enterprise). The database collects data and feeds them into the various modular applications (or suites). As new information is entered as a transaction in one application, related information is automatically updated in the other applications. The ERP system streamlines the data flows throughout the organization and provides employees with direct access to a wealth of rea