PCR training问题交流报告.pptVIP

问题交流报告(PCR)  Problem Communication Report(PCR) 课 程 内 容：  1. PDCA的问题解决方法和理念  ----实际问题解决 2. 如何完成有效的PCR表格 3. 案例 实际问题解决 实际问题解决Practical Problem Solving What is a problem? 什么是问题？ A problem is defined as a discrepancy between an existing standard or expectation and the actual situation. 所谓问题是指实际情况与现有标准或期望之间的差距。 实际问题解决Practical Problem Solving Steps of Problem Solving 解决问题的步骤 实际问题解决Practical Problem Solving Problem Description问题描述 - state the problem that is occurring 陈述出现的问题 实际问题解决Practical Problem Solving 实际问题解决Practical Problem Solving 实际问题解决Practical Problem Solving What is happening? 发生了什么？ What should be happening? 应该发生什么？ How long has it been happening? 这种情况持续多久了？ 实际问题解决Practical Problem Solving 实际问题解决Practical Problem Solving Locate Point of Cause 确定原因所在 实际问题解决Practical Problem Solving 实际问题解决Practical Problem Solving 实际问题解决Practical Problem Solving Implementing a Band-Aid Countermeasure 实施补救和对策 A Band-Aid is a temporary solution, to contain a problem 补救是一种临时解决办法，限制问题的进一步发展 A Countermeasure must address the root cause!对策则必须针对问题的根本原因! 实际问题解决Practical Problem Solving 完成有效的PCR报告 How to Complete an Effective PCR 实际问题解决Practical Problem Solving 实际问题解决Practical Problem Solving 案例介绍 完成有效的PCR报告 15. 验证方法和目标 验证的目是确保执行长期措施后取得预期效果。在陈述验证方法时,必须指明 “what, where, how and how long”。 要求详细记录验证结果(起始以及最后的产品号，查出多少问题产品)。PCR责任人负责PCR 全面评审，对查出的问题产品采取相应的改正措施。 如涉及文件修改(SOS/JIS, PFMEA, 控制计划或其它文件),须在更新后，作为PCR 附件，并作为PCR 关闭的参考项之一。 完成有效的PCR报告 16. PCR 关闭 只有在成功执行长期措施，相关文件更新(并复印,作为PCR附件)后,PCR 方允许被关闭。在此阶段，PCR责任人负责并与相关QE 工程师协调，初步决定关闭PCR.如PCR 满足各项要求，相关QE 工程师会同QE经理最终决定是否关闭PCR。在PCR发布日始，直到关闭日止，PCR 责任人必须牵头解决该问题。 Speaker抯 Notes Problem Solving! The mere mention of it and people can feel bored, or scared. Is it boring? No, but people are often afraid of the unknown! However, with a structured problem s