Unit Two：Letters, faxes and memos.ppt

Unit Two Letters, faxes and memos Study objectives This unit introduces and practises the skills required to deal with the writing tasks in Unit 5 to 15. It covers: ? How to lay out a business letter or memo ? Some ‘golden rules’ for writing letters, faxes and memos ? Practice in writing routine letters, e-mails, faxes and memos Business Letters Personal Letters A business letter is more formal than a personal letter. It should have a margin of at least one inch on all four edges. There are six parts to a business letter : 1) The Heading 2) The Inside Address 3) The Greeting 4) The Body 5) The Complimentary Close 6) The Signature Line Personal letters, also known as friendly letters, and social notes normally have five parts. 1) The Heading 2) The Greeting 3) The Body 4) The Complimentary Close 5) The Signature Line 1. The Heading. This contains the sender’s address (usually two or three lines) with the date. 2. The Inside Address. This is the address you are sending your letter to. Make it as complete as possible. Include titles and names if you know them. Skip a line after the heading before the inside address. Skip another line after the inside address before the greeting. 3. The Greeting. Also called the salutation. The greeting in a business letter is always formal. It normally begins with the word Dear and always includes the persons last name. 4. The Body. The body is written as text. A business letter is never hand written. Depending on the letter style you choose, paragraphs may be indented. Regardless of format, skip a line between paragraphs. 5. The Complimentary Close. This short, polite closing ends with a comma. 6. The Signature Line. Skip two lines (unless you have unusually wide or narrow lines) and type out the name to be signed. 2.1 Communicating in writing By contrasting the recorded conversation and the written memo in B, you can see how the different modes of communi