Unit 3 Communication by Phone.pptVIP

1) Who is speaking, please? Leena: Is it 223-5467? John: Yes. Who is speaking please? Leena: This is Leena Krieg. May I speak to Bill Morgan? John: Oh, I’m sorry. He’s not in at the moment. 2) May I speak to ... ? Joe: Hello. Is this the Chemistry Department? Secretary: Yes, it is. What can I do for you? Joe: May I speak to Mr. Mifflin? Secretary: Hold on, please. SECTION I Talking Face to Face Imitating Mini-talks Speak and Recite 1 Work in pairs. Look at the picture and recite the following mini-talks for communication by phone. Back Unit | Three 3) Can I take a message? Sam: Hello. This is Sam. May I speak to Terry? Lucy: I’m sorry, but she’s not here right now. Can I take a message? Sam: Yes. Please tell her to call me this evening at 653-8923. Lucy: OK. I’ll tell her as soon as she gets home. 4) Can you tell me your hours? Receptionist: Hello, the Art Museum. Can I help you? Jake: Yes. Can you tell me ... er, what are the opening hours, please? Receptionist: We open at ten in the morning and close at five in the afternoon. Jake: Great. Thanks a lot. 5) I Must have Dialed the wrong number. Tim: Hello. Jade: Hello. I’d like to speak to Dr. Heckler. Tim: Nobody here by that name. Jade: I’m sorry. I must have dialed the wrong number. Window on Key Words Back 接待员 拨号 Speak and Perform Acting out the Tasks 2 Work in pairs and act out the tasks by following the above mini-talks. 1 Task: Ask for the number of the employment office in Chicago. 2 Task: Ask to speak to Mr. Smith. 3 Task: Dial the wrong number. 4 Task: Offer to take a message 5 Task: Call the city library to find out the opening hours Back ● Refer to the Data Bank in the Workbook for relevant expressions. Studying Telephone Messages Study and Imitate 3 Taking or leaving a telephone message is part of a secretary’s job. Now let’s read the following message and try to use the information in it in your face-to- face talks. Back Back 1) An