酒店英语 Hotel English.docVIP

Hotel English 酒 店 英 语 CONTENTS Chapter 1 Courtesy English Chapter 2 General English Chapter 3 Housekeeping English Chapter 4 Food Beverage English Chapter 5 Telephone English Chapter 6 Front Office English Chapter 7 Secretary English Chapter 8 Sales Marketing English Chapter 9 Accounting English Chapter 10 Human Resources English GTHE Policy , Procedure COURTESY UNIT 1: GREETINGS FAREWELLS VOCABULARY PHRASES ON THE JOB Good morning. 早上好。 Good afternoon. 下午好。 Good evening. 晚上好。 Welcome back. Hi. 欢迎回来。 嗨 Hello. 你好。 How do you do? 你好。 How are you? 你好吗？ Fine, thank you, and you? 很好，谢谢，你呢？ Fine, thanks, and you? 很好，谢谢，你呢？ Good-bye. 再见。 Good night. 晚安。 Good-bye for now. 再见。 It was nice to see you again. 很高兴又见到你。 Have a good evening. 晚上愉快。 See you later. 回头见。 It was nice seeing you. 很高兴见到你。 Have a good weekend. 周末愉快。 Have a safe trip. 一路平安。 Have a good day. 祝您愉快。 Hope to see you again. 希望再见到您。 Thank you for coming.( Thanks for coming ) 感谢光临。 Look forward to seeing you again. 盼望再见到您。 LISTEN TO THE CONVERSATION Listen to the guest and then fill the gap in each sentence. * The guest’s name is . * The staff’s name is . * The guest will today. * He’ll live in next time he comes. TALKING TO THE GUEST: Staff: Good morning. Mr. Smith. How are you today? Guest: Good morning, Jane. I’m fine, thanks, and you? Staff: I’m fine, too. Are you checking-out today? Guest: Yes, I think so. Staff: Did you enjoy your stay here? Guest: Yes, I did. Staff: I hope our service is to your satisfaction. Guest: Sure. I’m very pleased with everything here. Staff: Thank you. I wish you a nice trip home and look forward to seeing you again. Guest: Thank you. I’ll definitely come to the Sheraton next time I’m in Tianjin. PAIR WORK Find a partner and play the roles of the staff and the guest who will be on holiday soon. OXFORD HUMOUR The more I study, the more I know. The more I know, the more I forget. The more