English_前厅英语培训资料.docVIP

Greeting问候 招呼 Good morning/afternoon/evening sir(madam),may I help you? 早上好，我有什么可以帮助您。 Enjoy your stay with us.享受您和我们在一起。 I hope you will enjoy your stay with us. I hope you are enjoying your stay with us.希望您在我们酒店过得愉快。 I hope you have enjoyed your stay with us. Have a good day/time.祝一天愉快。有一个好时间 Farewell告别 辞别 Good b bye.再见 See you later.回头见 Good night. 晚安 See you tomorrow 明天见 Good bye and thank you coming 再见 谢谢你来了 Good bye and to see you again 再见 再次见到您 Have a nice trip 祝您旅途愉快 With you a pleasant journey 与您旅途愉快 Company with 陪伴 accompany 陪伴 shower 淋浴 bath洗澡 沐浴 Single room 单人房/king size bed double room双人房/twin size bed Intend to do想要做 suite套房 Presidential suite总统套房 Deluxe豪华的 available 可用的 Guarantee担保 peak高峰 Peak time 高峰时期 occupancy出租率 offer 提供 Arrival 抵店 Departure离店 Business商务 Thanks and reponds感谢 you are welcome不用谢 Its my pleasure这是我的荣幸 Not at all.we are always at your service 不客气 我们随时为您服务 Thank you for staying at the fliport shiji hotel.感谢您入住佰翔世纪酒店 Thank you for coming/waiting/telling us about it.谢谢你的光临，等待 Ill look into the matter right now.我会调查这件事情的 Thank you for your comments/compliments/suggestions. 感谢您的宝贵意见。 Apology 道歉 Im sorry对不起 Excuse me对不起，打搅一下 I apology for it我道歉 Please dont worry,sir/madam.Ill send someone up to your room right away。请别担心先生女士。我会马上派人到你房间。 Sorry to have kept you waiting。对不起让您久等了。 Im sorry to interrupt you waiting 很抱歉打搅您等待 Thats all right不要紧 没关系 I assure you it wont happen again 我保证不会再发生此类事情了 Date/kind/fully 彻底、完全 address 地址 演讲 Be able to Vacancy 空房 be full up满... International 国际的 dome still Provide with 供给 Of course/certainly/sure当然 确定 good morning/afternoon /evening front desk XXX speaking .may I help you? Sorry,Ive dialed the wrong no.对不起，我拨错号码了 May I beg your pardon? 您可以重复您说的吗? Sorry he is not in at the moment.would you like to leave a message. May I take a message?我可以留言吗？ Shall I have him call you back? 我可以叫他稍后给您回电？ Hes on another line.would you care to wait or shall I h