浅谈秘书与上司的沟通技巧 毕业论文.docVIP

目 录 摘要 4 Abstract 4 一、沟通的概述 5 （一）沟通的定义 5 （二）沟通的目标、原则 6 （三）沟通的重要性 7 二、秘书与上司沟通的要点 7 （一）秘书工作的上传下达 7 （二）秘书对上司工作的辅助性 8 （三）秘书与上司沟通的必威体育官网网址性 9 三、秘书与上司汇报工作的沟通误区 10 （一）重点不突出 10 （二）受上司意向性态度的影响 11 （三）计划性、时间性把握不好 12 四、秘书与上司的沟通的必备素质 13 （一）努力提升自身素质和修养 13 （二）熟悉相关的业务工作 14 五、秘书与上司沟通的技巧与方法 14 （一）完整掌握上司的工作要求 14 （二）灵活面对不同的上司 15 （三）主动且不越权且公司分明 16 （四）减少错误的发生 17 六、结束语 17 七、参考文献 18 摘要 随着我国社会主义现代化建设的发展，作为一名秘书，要想当好上司的助手，作为一个合格的秘书,不仅要具备丰富的专业知识，而且要有自然的职业微笑、公私分明的处事态度以及积极主动的工作态度，切勿擅权越位，保持一颗平常心尤为重要。沟通在其中起到举足轻重的作用。主动而不越权Abstract With the development of Chinas socialist modernization, as a secretary, an assistant to want to be a good boss, you must need to master the many skills and superior communication and flexibility to work, so as to achieve more with less help to the work of the Secretary of effect. For us, the Secretary of the communication protocol with the boss for more time to reflect a persons upbringing and tastes. As a qualified secretary, not only has a wealth of professional knowledge, professional smile and be natural, Gongsifenming the approach and the proactive work attitude, not good at the right offside, to keep a sense of balance is particularly important. Communication in which play a decisive role.Secretary and the boss comes down to communication skills: First, efforts to improve their own quality and accomplishment. Second, familiar with business content. Third, the complete control supervisor requirements. Fourth, and flexible to face a different boss. Fifth, take the initiative to not overstep their authority and Gongsifenming. Sixth, to reduce error. This article on how to become boss of the Secretary of right-hand man, secretary and supervisor of the Communication Skills. Key Words: secretary higher-up communicate skill 一、沟通的概述 （一）沟通的定义 我们生活在一个人际关系非常重要的世界里人与人相处的好坏是决定人生成败的重要因素之一沟通能够带来其知识所不能带来的绩效它是成就一个人的顺风船沟通是人与人之间、人与群体之间思想与感情的传递和反馈的过程，以求思想达成一致和感情的通畅。　沟通是信息凭借一定符号载体，在个人或群体间从发送者到接受者进行传递、并获取理解的过程。首先是意义上的传递如果信息和想法没被传递到，这就意味沟通没发生。其次，沟通还需要被理解沟通不仅仅是传递，它还需要相互理解。正是在这个意义上德鲁克说：沟通是接收者