酒店前厅部职能介绍.ppt

Define the Front Office. Describe the functions of each section in FO. What is Front Office? Who Works for Front Office? Concierge , Front Desk/Reception Switchboard/The Operators Switchboard Guest Service Manager / Assistant Manager Executive Lounge/Club Lounge Business Center Lets do some Practice Copyright 2009, Confidential Proprietary Information 使用方法：【更改文字】：将标题框及正文框中的文字可直接改为您所需文字【更改图片】：点中图片》绘图工具》格式》填充》图片》选择您需要展示的图片【增加减少图片】：直接复制粘贴图片来增加图片数，复制后更改方法见【更改图片】【更改图片色彩】：点中图片》图片工具》格式》色彩（重新着色）》选择您喜欢的色彩下载更多模板、视频教程： * 使用方法：【更改文字】：将标题框及正文框中的文字可直接改为您所需文字【更改图片】：点中图片》绘图工具》格式》填充》图片》选择您需要展示的图片【增加减少图片】：直接复制粘贴图片来增加图片数，复制后更改方法见【更改图片】【更改图片色彩】：点中图片》图片工具》格式》色彩（重新着色）》选择您喜欢的色彩下载更多模板、视频教程： * 使用方法：【更改文字】：将标题框及正文框中的文字可直接改为您所需文字【更改图片】：点中图片》绘图工具》格式》填充》图片》选择您需要展示的图片【增加减少图片】：直接复制粘贴图片来增加图片数，复制后更改方法见【更改图片】【更改图片色彩】：点中图片》图片工具》格式》色彩（重新着色）》选择您喜欢的色彩下载更多模板、视频教程： * The Main Functions of Front Office in International 5-star Hotels * Agenda The development of hospitality industry. What is Front Office? The orgization structure and main functions of Front Office. Practice. Objective 2015 Acient Time After the 18 centry The 20 Centry Time of Stages Taverns 2015 Acient Time After the 18 centry The 20 Centry Time of Stages Taverns Higher demands for the accomodation and service after The Industrial Revolution 2015 Acient Time After the 18 centry The 20 Centry Time of Stages Taverns Higher demands for the accomodation and service after The Industrial Revolution Development of the hotel chains 1919 1988 1927 Motels for automobile travelers Apartment Express Inns Motels Hostels Themed Hotel Resorts Business Hotel GM Rooms ENG Security FB HR Sales Marketing FIN DGM Restaurant Kitchen HSKP Front Office Front Office The Front Office is the reception area of the hotel that comes in contact with guests directly, such as allocating check in and out of the rooms, orgnizing porter service , receving VIPs and also dealing with the requests