高等教育机构中 it 服务外包的成熟模型（英文）.pdf

(IJACSA) International Journal of Advanced Computer Science and Applications, Vol. 4, No. 10, 2013 Maturity Model for IT Service Outsourcing in Higher Education Institutions Victoriano Valencia García Dr. Eugenio J. Fernández Vicente Dr. Luis Usero Aragonés Computer Management Technician Professor at Computer Science Dept. Professor at Computer Science Dept. and Researcher at Alcalá University Alcalá University Alcalá University Madrid, Spain Madrid, Spain Madrid, Spain Abstract—The current success of organizations depends on within the organization of the university, and their relationships the successful implementation of Information and Comunication with other management departments and new technologies is Technologies (ICTs). Good governance and ICT management are therefore vital. At present, the degree of involvement, the essential for delivering value, managing technological risks, volume of services offered, and the participation or external managing resources and performance measurement. In addition, alliances with partner companies through outsourcing are of outsourcing is a strategic option which complements IT services special interest. provided internally in organ