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Sanjay K. Pandey James L. Garnett Rutgers University, Campus at Camden Organizational Exploring Public Sector Communication Performance: Performance Testing a Model and Drawing Implications Sanjay K. Pandey is an assistant professor Despite its importance to agency e ectiveness, communica- directly examined communication performance. is is of public policy and administration at tion performance is an understudied topic. is is partly partly the result of what Garnett (1997) calls the Rutgers University, Campus at Camden. His research has been published in PAR, the attributable to the “ performance predicament, ” which arises “ performance predicament, ” which he defi nes thus: “ e Journal of Public Administration Research because costs of communication are easier to measure than costs of government communication are generally easier to and Theory, the Journal of Policy Analysis its benefi ts. In this study, we develop and test an exploratory measure than are its benefi ts, making it dicult to and Management, Administration Society, the Review of Public Personnel model of public sector communication performance that is demonstrate a favorable performance ratio ” (10). Administration, the Journal of Aging and synthesized from the literature on public – private di erences Certainly, there are exceptions to the performance Social Policy, and Social Science and and organizational communication. is model is statisti- predicament — major disasters, for example—in which the Medicine. He directed the National Administrative Studies Project (NASP-II), a cally signifi cant and explains the variation in interpersonal, benefi ts of averting a disast