《Reach The Most Call Center Leaders》.pdfVIP

Reach The Most Call Center Leaders Seeking Solutions to Drive Improvements Contact centers have changed considerably over the past decade or so, with many technological innovations, an increasingly globalized economy and diversified workforce, heightened customer expectations, and an overall change in the way people communicate. In fact, when you think of all the changes that have happened, it’s obvious that there are now many new pressures on the leaders of these contact centers who must stay on top of all that is happening. That is why large numbers of contact center leaders will be coming to the premier conference focusing on the ever changing nature of the contact center — Call Center 2.0 , which is being held September 16-18, Rich Tehrani 2008 at the Los Angeles Convention Center. TMC President Conference Chair Call Center 2.0 is quickly becoming the premier event where influential call center executives and senior technical managers find solutions. And in addition to finding the solutions they are seeking, attendees to Call Center 2.0 will leave with a coveted professional certification from TMC University. Because we know you need to reach an audience of people who actually make purchases for their call centers — and I mean the top leaders like CEOs, Presidents, CTOs, VPs, etc. with the ultimate buying authority for their call centers — we have built a conference especially for them at Call Center 2.0. Our vast team of experts, including the editorial staff of Customer Interaction Solutions magazine, has carefully assembled the educational curriculum of Call Center 2.0 to reflect