《Oracle Contact Center》.pdfVIP

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《Oracle Contact Center》.pdf

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《Oracle Contact Center》.pdf

Oracle Contact Center Anywhere分布式网络架构甲骨文白皮书 2007 年4 月更新 Oracle Contact Center Anywhere 分布式网络架构简介············································································3 分布式网络架构提供可扩展性及可靠性··················3 共享资源和专用资源概述·············································4 进程和冗余机制······················································4 部署架构模型···························································6 互联网或用户区域··················································6 Web 或DMZ 区域··················································6 网络区域——主机上的进程分布····························7 文件服务器···························································7 数据库服务器························································7 电话服务器···························································8 应用服务器···························································9 所有主机上的通用进程·········································10 进程描述··································································10 共享进程·······························································10 呼叫中心服务进程················································10 会议服务进程······················································11 许可证服务进程···················································11 SIP 重定向服务进程·············································12 音乐服务进程······················································12 MP3 转换进程·····················································12 SNMP 代理·························································12 统一消息服务······················································13 专用进程·······························································13 ACD 服务进程·····················································13 聊天服务进程······················································13 CTI 服务进