IndependentServiceStations-ServiceStationSafety.docVIP

EMERGENCY MANAGEMENT SITE MANUAL EMERGENCY HELP The first priority in the event of an emergency is for the safety of all people. When requesting help from Emergency Services (i.e. Police, Fire Brigade, or Ambulance) give the following information. Type of emergency (fire, LPG leak, fuel spill, people injured, etc). Name of service station / convenience store. Address of service station / convenience store. Street:………………..Suburb or town:………………………….. Name of nearest cross street Your name Phone Numbers Emergency Services Police 000 Fire Brigade 000 Ambulance 000 Medical Services Company doctor Hospital Poisons Information Centre 13 11 26 Trauma Counselling 1300 88 724 Contacts Site Manager Alternate Contact Government Departments Environmental Protection Authority WorkSafe Victoria Advisory Service Incident notification line 9641 1555 9641 1444 or toll free 1800 136 089 132 360 EMERGENCY RESPONSE GUIDE If appropriate, notify Emergency Services immediately on 000 Try to ensure that the incident is contained and that there is no danger of further injury or damage. Inform your manager by direct voice. Provide the Emergency Service with:- 1. What happened? Fire? Product spilled? Vehicles involved? Product contamination? 2. Where and when did the incident happen? 3.What phone number can you be contacted on? 4. Was anyone injured? (who, what injuries?) 5.What was the cause? Is it contained / controlled? 6. Has the product been isolated? 7. How widely has the product been distributed? Any injured employee / contractor must be taken urgently to a doctor. Call an ambulance if required (dial 000) As a Manager you need to: Continue communication up the chain as required. Take ownership / responsibility as appropriate. Arrange for the appropriate level of on-scene response and support. EMERGENCY RESPONSE GUIDE DEFINITIONS REPORTING LINE DEADLINES Major Death Holdup / armed robbery with or without injury Injury involving inabili