IT职业英语 高巍巍 Unit8 With Customers 8 3 speaking.pptVIP

IT职业英语 Unit 8 With Customers Section 3 Speaking Speaking 1. Kevin promised to call a client- Mr. Jack- back yesterday, but he forgot to. What would he say in his telephone conversation with Mr. Jack? Kevin: Hello, is that speaking? Mr. Jack: This is him. Kevin: Oh, How are you, Mr. Jack? I am terribly sorry that I . had a heavy work to do yesterday. Did you wait yesterday? Mr. Jack: Oh, that’s all right. Don’t mention it. I just need you to fax me a new invoice. Kevin: I’ll do that immediately. Sorry for . Mr. Jack: Don’t worry about it. 2. A customer, Mr. White, is calling Jessica to make a reservation for a visiting support representative. The problem is the schedule for this week is full. What would they say in this situation? Filling the blanks below.（一个客户，怀特先生，打电话给Jessica预约客服代表。但是本周的日程已经满了。在这种情形下他们会说什么？请填写下面的空格。） Jessica: DELL computers._________________? Mr. White: Well, I’ am calling to make a reservation for a visiting support representative. There ‘s something wrong with my network adapter. Jessica: All right. What date would be _____________ ? Mr. White: What about this Friday? Jessica: _________________, but the schedule for this week _________________. Would next Monday _________________for you? Mr. White: OK. I will be at home next Monday. Thank you very much. Jessica: You’re _________________. Have a nice day. 3. A client wonders if she can have a visiting support representative on Thursday, and you are saying yes to her. Exercise 5 Try to apologize for something you can’t do for a customer. Responding to other people’s apology requires certain techniques as well. Humor and compliments work well. Try to imitate this pattern with your partner. Thank you! * 在线教务辅导网： 教材其余课件及动画素材请查阅在线教务辅导网 QQ:349134187 或者直接输入下面地址： * * *