The internet service market and Australians in the online en.doc

The internet service market and Australians in the online environment juLY 2011 Canberra Purple Building Benjamin Offices Chan Street Belconnen ACT PO Box 78 Belconnen ACT 2616 T +61 2 6219 5555 F +61 2 6219 5353 Melbourne Level 44 Melbourne Central Tower 360 Elizabeth Street Melbourne VIC PO Box 13112 Law Courts Melbourne VIC 8010 T +61 3 9963 6800 F +61 3 9963 6899 Sydney Level 5 The Bay Centre 65 Pirrama Road Pyrmont NSW PO Box Q500 Queen Victoria Building NSW 1230 T +61 2 9334 7700 1800 226 667 F +61 2 9334 7799 ? Commonwealth of Australia 2011 This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permission from the Commonwealth. Requests and inquiries concerning reproduction and rights should be addressed to the Manager, Editorial Services, Australian Communications and Media Authority, PO Box 13112 Law Courts, Melbourne Vic 8010. Published by the Australian Communications and Media Authority Introduction 1 Summary 2 Internet service market 7 Overview 7 Internet subscribers by technology type 9 ADSL 10 Mobile wireless and mobile phone handset internet 11 Hybrid fibre coaxial (HFC) networks 13 Satellite broadband 13 Dial-up services 14 ISP charging models 15 Expanded service offerings 15 Bundling 16 Enhanced interactive services 17 Internet connection speeds 19 Internet access devices 20 Profile of mobile phone handset internet users 23 Emerging internet access devices 24 Australians in the online environment 25 Location of internet use 25 Internet activities by age 26 Frequency of internet use 28 Online behaviours by frequency of internet use 32 Trends to watch in online behaviours 34 Online communications—VoIP and instant messaging 34 Social networking 34 Shopping online 35 Online video/audio content 36 Volume of data downloaded 38 Appendix—Research background and methodology 40 Data sources 40 Counts of internet subscribers v