E-Government Competencies Looking Beyond Technology.ppt

IfG.CC - The Potsdam eGovernment Competence Center IfG.CC – The Potsdam eGovernment Competence Center E-Government Competencies: Looking Beyond Technology James Griffin and Prof. Dr. Tino Schuppan WSIS Forum 2010 E-Government Expert Group Meeting 14 May 2010 Agenda What are Compentencies Empirical findings Case Example Conclusions Questions What are compentencies and why are they relevant? Which competencies are relevant for civil servants in the context of eGovernment? What kind of competencies necessary for which groups and roles? What are Competencies? Qualifications vs. Competencies Qualifications: Formal degrees, certifications, etc. Competencies: What a person can really do in a working context Information: ?knowing“ something – but not necessarily being able to apply it. Qualifications are input oriented – competencies are output oriented Compentencies: Terminology Term Definition Example Competence (pl: Competences) A standard of performance, usually specifically defined. Competence as a project manager Compentency(pl: competencies) The skills, abilities and knowledge required of a person to carry out a task or set of tasks to a degree of competence Technical competencies Skill Proficiency in successfully carrying out a specific skilled task. Skill in programming in C++ Ability The ability to do something, which may be skilled or unskilled, learned or intrinsic. The ability to think in abstract ways. Knowledge An understanding of a subject on an intellectual level. Knowledge of the history of computing. Competency Types: technical, social, methodological, personal eGovernment Literature Only a few scientific articles about competency requirements for eGovernment Methodological competencies: e.g. cost effectiveness, project management and process management High level of importance: social competencies Subject-matter competencies are typically divided into Technical competencies Mixed competencies Non-technical competencies Electronic workfl