CentreVuCallCenterCapacity.docVIP

CentreVu Call Center Parameters 项目 Item R9si R9r DEFINITY ECS DEFINITY ECS ACD参数/无专家业务员选择ACD Parameters w/o Expert Agent Selection 每系统中的分组/技能组数 Split/skills per System 99 600 每分组/技能组成员数 Members per Split/skill 200 999 每系统中分组/技能组成员数 Split/skill Members per System 1 1,000 10,000 每分组/技能组排队位置数 Queue Slots per Split/skill 200 999 每系统中排队位置数 Queue Slots per System 1,500 15,000 每分组/技能组延迟提示数： 无呼叫引导 有呼叫引导 Delay Announcements Per Split/skill: without Call Vectoring with Call Vectoring  2128  2256 最大业务员/分组/技能组组合 Maximum Agent/Split/skill Combinations 1,000 10,000 每个登录的多个分组/技能数 Multiple Split/skills per Login 4 4 实际登录的业务员每个业务员登录到4个分组/技能组每个业务员登录到3个分组/技能组 每个业务员登录到2个分组/技能组 每个业务员登录到1个分组/技能组 Actual Logged In Agents  When each agent is logged into 4 split/skills When each agent is logged into 3 split/skills When each agent is logged into 2 split/skills When each agent is logged into 1 split/skills 250333500500 2,5003,3335,2005,200 来话可同时排队的分组/技能数 有呼叫引导 无呼叫引导 Split/skills a Call Can Simultaneously Queue to with Call Vectoring  w/o Call Vectoring 31 31 每系统的VDN数 VDNs per System 2 512 20,000 每系统的引导数（每个为32步） Vectors per System (32 steps each) 256 512 带引导链的每个呼叫引导处理步数 Vector Processing Steps Per Call with Vector Chaining 1,000 1,000 ANI/II/收集数字（呼叫提示，ASAI插入，和CINFO）路由表 ANI/II/Collected digits (Call Prompting, ASAI Inserted, and CINFO) Routing Tables 10 100 专家业务员选择 Expert Agent Selection 技能组 Skill Groups 99 600 VDN技能优先选择 VDN Skill Preferences 3 3 呼叫可同时排队的技能数 Skills a Call Can Simultaneously Queue to 3 3 业务员登录识别管理 Agent Login IDs Administered 1,500 10,000 同一时间业务员/技能登录的总数（不论为每个业务员派定的技能多少 ） Total Agent/Skill Ids Logged In Simultaneously (regardless of the number of skills assigned to each agent) 500 5,200 管理的业务员/技能对数 Total Agent/Skill Pairs Administered 6,000 40,000 所有业务员中同时登录的业务员/技能 对数 Total Agent/Skill Pairs Logged In Simultaneously Across All Agents 1,000 10,000 实际登录的业务员当每名业务员有20种派定技能