汽车英语4—汽车英语实训篇 Module 2 Project 5 Vehicle Delivery After Service.pptVIP

尚辅网 尚辅网 * * ? 2010 Abby ? 2010 Abby ? 2010 Abby 尚辅网 站长站素材 SC.chinaz.COM Module 2 After-sales Service 尚辅网 Contents 目录 Situational Practice Workplace in Miniature Secret to Your Success in Career Part I Part I Part I 尚辅网 岗位要求：陪同客户去交车区，向客户解释已进行的工作、费用和 进行的工作，如客户需详细的技术解释，通知技师，与 客户一起到收银台结账，开具发票，提醒客户注意事 项，送走客户 实训目的：应知：了解售后服务维修完毕后交车的工作流程 应会：能够向向客户解释已进行的工作、费用和进行的 工作，提醒客户注意事项，使用规范专业的服务用语送 走客户 Project 5 Vehicle Delivery After Service 尚辅网 Part I Workplace in Miniature Direction: Watch the video carefully and finish the tasks below. 尚辅网 Scene 1 Our Service Technician Did Find That Problem The service adviser is dealing with delivery to the customer after he checks the car. Service Adviser: Our service technician did find why the car trembles when it is braked. Customer: Yes? Service Adviser: Actually, our service technician traces to the rear of the dash area. He tightened everything up, and found something wrong with the clutch pedal. So we put a new one for your car. Customer: So no more trembles, yes? Service Adviser: Oh, I take it for a drive, and I couldn’t feel the trembles. We also did a 27 point inspection at no charge. Everything looks good. All these are free because your car is under warranty. Customer: So what if it comes back? Service Adviser: Well, give me a call. If you ever have any question about this car, whether it is tremble or something else, call me. You’ve got my business card. I’ll do everything I can to help you, ok? I’ve got all your records. Customer: Thank you. Next time I will bring it back to you, Service Adviser: All