实用酒店英语（ 第二版） Chapter III Food Beverage unit 11 unit 11.pptVIP

尚辅网 尚辅网 Greeting the Guests Greeting the Guests 餐厅迎客服务 Content 大连理工大学电子音像出版社 LOGO 世纪商务英语阅读教程（专业篇Ⅰ） DUTP 世纪商务英语阅读教程（专业篇Ⅰ） DUTP 大连理工大学电子音像出版社 尚辅网 Unit 11 高职高专 旅游与酒店管理类课程规划教材 实用酒店英语（第二版） 大连理工大学电子音像出版社 尚辅网 How to seat the guests 如何为客人引座 How to seat walk-in guests 如何接待未预订客人 How to deal with the fully-booked 如何处理餐桌已满的情况 Aims of Studying 尚辅网 Dialogues Useful Drills Tips Exercises 返回 尚辅网 Dialogues Background Information 1. 见到客人应热情地表示欢迎“Good evening, welcome to ×× restaurant.”(晚上 好,欢迎光临××餐厅?)如果是常客,应该能够称呼出客人的姓氏,如“Good evening, Mr. Nobel.” 2. 引客入座时,应询问“Do you have a reservation?”(您有预订吗?)“How many persons, please?”(请问有几位?) 3. 为客人引路,必须配合其速度,走在客人两三步之前带路(斜右前方约30度),并以手 势礼貌地作方向指引,“This way please.”途中若遇有台阶或特殊情况,应事先预 告,“Mind your step, please.”以免客人在途中跌倒或发生意外?客人若带有小孩, 应该提醒客人照看好小孩,“Please take care of your children.” 迎宾须知 尚辅网 Dialogues Background Information 4. 若餐厅客满,不得不让客人共用餐桌时,应事先征得双方的同意:“Would you mind sharing a table?”(您介意和别人共用一张桌子吗?) 5. 若因客满而不得不让客人等待时,可以说“I’m afraid all our tables are taken.”(恐 怕我们已经客满?)“Would you mind waiting?”(您介意等一会吗?)并准确告诉客人 需要等待的时间“There will be about 15 minutes before your table is available.”(您大概还需要等待15分钟?)等到有空位了,就立即引客人入座“We are sorry for the delay.”(很抱歉耽搁了您的时间?)或者“Thank you for waiting.”(让您 久等了?) 迎宾须知 尚辅网 Dialogues Dialogue 1 J: Good afternoon. Welcome to our hotel. Do you have a reservation? S: No. I’m afraid we haven’t. Is it possible for us to have lunch here? J: Yes, sir. How many people are there in your party? S: 6. J: OK. Could you come this way, please? Is this table all right? S: I don’t think so. We want a table by the window so we can have a good view of the city. We haven’t been here for many years. J: All right. Let me show you that table. Is this OK? S: It’s good. J: Have your seat, please. I’ll get you the menu. Seating a Walk-in Guest 接待未预订客人 J=Jane (Hostess ) S=Stephen Nobel (Guest) Translation 尚辅网 返回 Dialogues J=Jan