学生版 Ch10 motivation program.pptVIP

Chapter 10 Motivation: From Concepts to Application Special issues in motivation Motivating professionals Motivating low-skilled service workers Motivating people doing highly repetitive tasks Motivating professionals 知识型员工激励 Motivating professionals 80/20 Rule Motivating professionals 1) 教育培训 可口可乐的教育经费 (200万／年) 西门子的培训制度 培训与奖励挂勾 2) 研究环境 Microsoft, Intel, Samsung, Sony, Pepsi 3) 职场氛围 公司布置氛围, 公司老板态度, 公司娱乐场所 4) 管理分权 心理学: 权力产生成就感 授权分权 Delegation Empowerment Decentralization 授权分权 Delegation 委托，代理 Empowerment 授权 Decentralization 分权 Delegation vs Empowerment Delegation you are given a task to complete Empowerment you have been given ownership and responsibility and accountability. Empowering decision-making Empowerment 授权 下放决策权，强调授权的动作 授权可以收回, 所以授权是领导艺术 Decentralization 分权 下放决策权，强调授权的状态 Centralization 集权/decentralization 分权 分权不能收回, 所以分权是组织制度 授权分权 Delegation 委托，代理 Empowerment 授权 (激励方式) Decentralization 分权 (组织状态) Special issues in motivation Motivating professionals Motivating low-skilled service workers Motivating people doing highly repetitive tasks Motivating low-skilled service workers in industries such as retailing and fast food (high turnover) Motivating low-skilled service workers in industries such as retailing and fast food (high turnover) Motivating low-skilled service workers in industries such as retailing and fast food (high turnover) Special issues in motivation Motivating professionals Motivating low-skilled service workers Motivating people doing highly repetitive tasks Motivating people doing highly repetitive tasks Creating pleasant work climate clean and attractive work surroundings ample work breaks coworker-socialized opportunities empathetic supervisors *? 2007 Prentice Hall Inc. All rights reserved. ORGANIZATIONAL BEHAVIOR S T E P H E N P. R O B B I N S E L E V E N T H E D I T I O N W W W . P R E N H A L L . C O M / R O B B I N S ? 2005 Prentice Hall Inc. All rights reserved. PowerPoint Presentation