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Something has to be done to solve the problem. I can’t stand it any more. That’s just too much. Something must be done about the service here. Why don’t you do something about it? 表示关切和道歉 I am so sorry. I’ll look into it at once. I hope it’s nothing serious. Please tell me what’s the matter. I apologize for troubling you so much. I’ll do everything I can to help you. I’m sorry but I didn’t mean to… It’s really a pity. Imagine that you are offered a free air ticket that lets you travel around the world and make five stops along the way. Where would you go and why? Draw your flight line on the map and mark the cities you want to visit. Oral task Australia New Zealand America Canada Egypt England China France Japan Brazil Greece Russia Greenland Place Location Capital Characteristic Greece Iraq Mexico Southeast Europe Southwest Asia North America Athens Baghdad Mexico city ancient civilization hanging Garden (Babylon) Maya Civilization; Sun temple Place Location Capital Characteristic Brazil The South Pacific Greenland South America Northern Atlantic Ocean Brasilia 巴西利亚 rain forest recreation Ice Snow Work in pairs. Use the role cards below to act out the situations. Speaking Student A Student B You are a passenger. You are upset about the poor service. 1. the airline lost one of your bags. 2. the plane was two hours late. 3. the food on the plane was terrible. You represent the airline. Listen to the passenger’s complaints. You may explain, apologise or argue as you see fit. Student A Student B You are a hotel manager. Listen to your guest’s complaints. You may explain, apologise or argue as you see fit. You’re staying in a hotel. Talk to the hotel manager about the following problems. 1. your room faces a noisy street. 2. There is no hot water. Student A Student B you are having dinner in a restaurant. You are unhappy about the
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