酒店培训-主管技巧培训教材.pptVIP

酒店培训主 管 技 巧 培 训;Hotel CTC Agenda 酒店CTC日程安排 Program Outline 课程大纲 （Day I 第一天） 1) Administration Introduction 课程介绍 2) Benefits of training 培训的益处 3) Identifying learning needs 确定学习需求 4) The Learning Process Cycle 学习过程和学习链 5) Systematic Approach to Training 系统的培训方法 6) Gaining attention 吸引注意力 7) Breakdown 分步讲解 8) Question Technique 提问技巧 1st Practice Preparation 第一次技能练习准备;Hotel CTC Agenda 酒店CTC日程安排 Program Outline 课程大纲 （Day II 第二天） Review 复习回顾 10) Structure of Feedback 介绍反馈的流程 1st Practice 第一次技能练习 11) Check 检查 12）Craft Training Small Groups 小组技能培训 2nd Practice Preparation 第二次技能练习准备 ;Back to Hotel CTC Agenda 酒店CTC日程安排 Program Outline 课程大纲 （Day III 第三天） Review 复习回顾 2nd Practice 第二次技能练习 13）Corrective Coaching 指正指导 14) Provide Training in the Workplace 提供岗位培训 15) Training Systems Resources 培训系统及资源 Overall Review Close 课程回顾并结束; Domestics 注意事项 Breaks 休息 Smoking 吸烟 Bathrooms 洗手间 Emergency procedures 紧急情况 Workbooks 学员手册 Feel free to utilise these in the way that suits you best.用你自己觉得方便的方式来用它！ Lots of fun! 充满乐趣！;Objectives 课程目标 Identify Training Development requirements for team members in your department. 在你的部门内为部门员工识别培训及发展的需求。 Design and carry out a short piece of on-the-job training to meet these needs. 设计和执行一些短小的岗位培训去满足这些需求 Evaluate the effectiveness of the training. 评估培训的有效性 Develop opportunities to build organisational capability for the future. 创造机会为将来建立组织能力 Coach team members in the development of their skills.辅导团队成员发展工作技能 Carry out corrective coaching to ensure the standards are maintained. 执行指正辅导以确保标准的???持 Choose training resources and systems to support your department’s training. 选择培训资源和系统来支持部门培训;Module 2 Benefits Of Training 培训的益处;课程内容：;课程内容：;第二章 时间管理;学完本章内容之后，您应该能够：;Jack 的故事;时间强盗：;分清工作的轻重缓急：;分清工作的轻重缓急：;分清工作的轻重缓急：;分清工作轻重缓急的秘诀：;每日“应办事”清单和日历：;每日“应办事”清单：;日历：;Jack 的故事（续）;Jack