第九章 生产率改进方案1.pptVIP

Chapter 9 Implementing Productivity Improvement Programs 1. Linking Productivity Improvement Programs to Competitive Advantage 2. HRM Issues and Practices 3. The Manager’s Guide LEARNING OBJECTIVES Explain what productivity improvement programs are and how they contribute to competitive advantage. Define the standards for effective productivity programs developed within the framework of expectancy theory. Understand the rationale behind pay-for-performance programs. Describe the different types of pay-for-performance programs. Opening Case: Gaining Competitive Advantage at Lincoln Electric Problem: Figuring out how to motivate employees Solution: Implementing an employee incentive system Paying by the piece Providing year-end bonuses Providing stock options How it enhanced competitive advantage Low turnover rate Productivity rate two to three times greater than any of its competitors Maintained a stable price structure despite high salaries 2. Linking Productivity Improvement Programs to Competitive Advantage Productivity improvement programs have various way but share the common goal of trying to improve productivity by increasing employee motivation. Extrinsic rewards Rewards given to employees by someone else (e.g., the employer) Examples—pay raises and bonuses Intrinsic rewards Rewards that come from within Examples—a good feeling one gets from successfully completing an assignment (1) Improving worker productivity Productivity improvement programs motivate employees to engage in appropriate job behaviors to improve quantity, quality, and efficiency. Successful Productivity improvement programs are able to establish a clear connection between employee efforts and valued rewards. Make employees believe that they can gain valued rewards by working hard. Expectancy theory States that workers make conscious decisions about how hard they are going to work to achieve organizational goals. Employees will be highly motivated when they perceive: Their effor